Whickham, Righton, Blaydon, Newcastle, Wallsend, North Shields, Sunderland, Washington, South Shields, Whitley Bay
Gateshead Locksmiths Service
Emergency Locksmith Gateshead
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Call Out Charges – what are they and when are they applied
and who applies them?
We are 24 Hour Locksmiths, this means we respond to calls
any time of day or night.
It is a practice within the locksmith industry that a
request for a locksmith's attendance at short notice, i.e; an emergency, such
as a person being locked out of their home will incur an emergency call out
charge (call out charge).
This call out charge is in addition to the customer being
charged the locksmith's normal hourly rate or fixed cost for the job. A call
out charge is made irrespective of the time of day or night along with the
locksmith's hourly rate or fixed cost. A call out charge isn't normally applied
where work is pre-booked and is not urgent or an emergency and this is why we advertise
no call out charge for pre booked work.
Some Locksmith Companies decide not to invoke this charge. At
Taylors Locksmiths we DO NOT CHARGE an Emergency Call Out Charge ("Call
Out Charge") We do however always charge our hourly rate or fixed cost. It
is our policy NOT to attend an address free of charge, regardless of
When a Company declares that they do not apply a call out
charge ("No Call Out Charge"), it doesn't mean that a locksmith will
attend an incident or come to quote for work free of charge unless stated. It
means that they will still apply their normal hourly rate/fixed cost, but will
not apply an additional call out charge for attending at short notice. ie; in
Hourly Rates and fixed costs
We operate in the Tyne and Wear but cover the whole of the
North East. There are several factors which dictate our hourly rate/fixed cost
A) The time of day or night or weekend
B) The geographical location (postcode)
C) The type of job we are required to undertake
D) Local charges/Tolls
E) Weather issues
It is impossible to show on this website every conceivable
charging possibility. However based on the factors (A) to (D) above here are
some examples of pricing.
i)The time of day or night - a Our standard labour charge
for attending an address for general locksmith work between 7am and 8pm in Tyne
and Wear £45. This hourly rate would rise to a maximum of £90 per hour between
the hours of 8pm and 7am. Our hourly standard labour charges apply throughout
the country during normal working hours, 7am – 8pm Monday – Friday.
ii) Weekend Call Out Charges - Starting from 8pm on a Friday
till 7am on Monday the hourly rate changes. Saturday & Sunday from 7am – 8pm
is £55 per hour. This hourly rate will rise to a maximum of £110 per hour
between 8pm and 7am on both days.
iii) The geographical location – (B) If we received the same
type of call as in (i) above but to an address in the outer country area as
opposed to inner city areas the hourly charge between 7am and 8pm would be £85
and £155 between 8pm and 7am.
iiii) The type of job we are required to undertake – (c)
Locksmith work covers a multitude of variables from opening a simple cam lock on
a cupboard through to opening and
fitting mortise (Mortice) locks through to opening a motor vehicle.
iv) Local Charges/Tolls - These are charges made by local
government or private companies to access certain geographical areas, cross
certain bridges or use certain tunnels. This may incur a local charge or toll.
For example if we had to use the Tyne Tunnel then we will charge for that toll
v) Danger issues and Bad weather issues have a "danger" charge, such as when the air temp is below -1c to -5c then we have a danger fee of £40, if there is excessive snow such as 1-2ft or more then we will charge a danger fee of £80 as this service will require 4x4 vehicle, if there is a flood and a normal vehicle cannot access the location then we will charge a danger fee £80. If we are in any danger at all due to an issue through evictions then we will charge a danger fee of £100.
1. We never attend any job without giving our hourly labour
rate or fixed cost. This has to be agreed by the customer prior to us attending
2. Where we think new parts will be required, if possible we
will give a range of what we believe the cost of the new part will be eg £15 to
£28 for a standard rim cylinder. If we feel that we cannot confidently quote
for parts based on the information supplied by the customer we will quote our
hourly rate/fixed cost and inform the customer that there may be parts
required, which will be quoted on site.
3. All hourly rates/fixed costs; parts and additional toll
charges will be subject to VAT at the current rate.
4. Where an hourly rate is charged we will always quote a
minimum charge of one hour. This is regardless of the time spent at the address
up to one hour. Eg; 1 to 59 minutes
5. If the first hour is exceeded, we charge thereafter in 15
minute intervals. In the example given in i) above we quoted an hourly rate of
£45 and were on site for 1 hour 10 minutes we would charge the first hour at £45
and the 10 minutes would be rounded up to 15 minutes for charging purposes.
Therefore the cost would be £55.75 + vat
6. Our hourly rate starts from the time we arrive at site
(agreed address) If for whatever reason the person we are meeting ie. The
householder, landlord, tenant, bailiff is late, the waiting time incurred by
our locksmith will be charged for in accordance with the hourly rate quoted.
7. When we receive instructions to attend an address, we
will always call the customer back to confirm the ETA and give the customer the
name of the locksmith attending. If the customer wishes to cancel our
attendance they may do so without charge as long as we receive notification by
telephone no less than one hour before our agreed ETA. If cancellation is made
less than one hour, we will charge the equivalent of 'one hours labour' as a
cancellation charge. Failure to attend the agreed date and time will result in a additional charges of £20 for the first non show and followed by a charge of £45 for every other missed appointment.
Recording Of Calls
Calls may be recorded for training and security reasons and
this includes mobile phone calls
Thank you for contacting us. We will get back to you as soon as possible