Please find below, the pricing policy for Taylors Locksmiths as referred to in our Terms and Conditions.
Call Out Charges – what are they and when are they applied and who applies them?
We are 24 Hour Locksmiths, this means we respond to calls any time of day or night.
It is a practice within the locksmith industry that a request for a locksmith's attendance at short notice, i.e; an emergency, such as a person being locked out of their home, out of hours, then it will incur an emergency call out charge (call out charge or call out fee).
This call out charge is in addition to the customer being charged the locksmith's normal hourly rate or fixed cost for the job. A call out charge is made irrespective of the time of day or night along with the locksmith's hourly rate or fixed cost. A call out charge isn't normally applied where work is pre-booked and is not urgent or an emergency and this is why we advertise no call out charge for pre booked work.
Some Locksmith Companies decide not to invoke this charge. At Taylors Locksmiths we DO NOT CHARGE an Emergency Call Out Charge ("Call Out Charge") We do however always charge our hourly rate or fixed cost. It is our policy NOT to attend an address free of charge, regardless of circumstances.
When a Company declares that they do not apply a call out charge ("No Call Out Charge"), it doesn't mean that a locksmith will attend an incident or come to quote for work free of charge unless stated. It means that they will still apply their normal hourly rate/fixed cost, but will not apply an additional call out charge for attending at short notice. ie. in an emergency. If we feel the need to add a call out charge then we will add one if it's required but we will always notify you beforehand.
Hourly Rates and fixed costs
We operate in the Tyne and Wear but cover the whole of the North East. There are several factors which dictate our hourly rate/fixed cost such as;
A) The time of day or night or weekend
B) The geographical location (postcode)
C) The type of job we are required to undertake
D) Local charges/Tolls
E) Weather issues
It is impossible to show on this website every conceivable charging possibility. However based on the factors (A) to (D) above here are some examples of pricing.
i)The time of day or night - Our standard labour charge for attending an address for general locksmith work between 9am and 5pm in Tyne and Wear is £55. This hourly rate would rise £55 plus half at £27.50 making the total £82.50 per hour during the hours of 5pm till 10pm to a maximum of £110 per hour between the hours of 10pm and 6am and from 6am to till 9am at £55. Our hourly standard labour charges apply throughout the country during normal working hours, 9am – 5pm Monday – Friday.
ii) Weekend Charges - Starting from 5pm on a Friday till 6am on Monday the hourly rate changes.
From 9am to 5pm on Saturday the hourly rate is.£65 per hour.
From 5pm to 10pm the hourly rate is £82.50
From 10pm to 9am on Sunday the hourly rate is £110.
From 9am to 5pm Sunday the rate is £65 per hour.
From 5pm Sunday until 6am Monday is £110 per hour.
iii) The geographical location – (B) If we received the same type of call as in (i) above but to an address in the outer country area as opposed to inner city areas the hourly charge between 9am and 5pm would be the same as above.
iiii) The type of job we are required to undertake – (c) Locksmith work covers a multitude of variables from opening a simple cam lock on a cupboard through to opening and fitting mortise (Mortice) locks through to opening a motor vehicle.
iv) Local Charges/Tolls - These are charges made by local government or private companies to access certain geographical areas, cross certain bridges or use certain tunnels. This may incur a local charge or toll. For example if we had to use the Tyne Tunnel then we will charge for that toll charge or if Newcastle puts forward it's green air intuitive then we will add any fees to the existing bill for accessing such areas with toles.
v) Danger issues, forced entry and Bad weather issues have a "danger" or "forced entry" charge, such as when the air temp is below -1c then we have a danger fee of £40, if there is excessive snow such as 1-2ft or more then we will charge a danger fee of £80 as this service will require 4x4 vehicle, if there is a flood and a normal vehicle cannot access the location then we will charge a danger fee £80. If we are in any danger at all due to an issue through evictions then we will charge a danger fee of £100 or charge up to £100 if we suffer any injury due to a forced entry such as broken fingers, cuts and sprains. In the event of war we will do our best to maintain a full service but our rate of pay will increase due to any danger. If we are subject to abuse or any kind, threat or if we are subject to violence then we will add a fee of up to £1000 and not limited to that sum. If we are introduced to any toxic chemicals or anything that could psychologically affect or damage any employee then you must make this right with a settlement of some kind, be that aid, help or financial settlement.
1. We never attend any job without giving our hourly labour rate or fixed cost. This has to be agreed by the customer prior to us attending the job.
2. Where we think new parts will be required, if possible we will give a range of what we believe the cost of the new part will be eg £15 to £28 for a standard rim cylinder. If we feel that we cannot confidently quote for parts based on the information supplied by the customer we will quote our hourly rate/fixed cost and inform the customer that there may be parts required, which will be quoted on site.
3. All hourly rates/fixed costs; parts and additional toll charges will be subject to VAT at the current rate.
4. Where an hourly rate is charged we will always quote a minimum charge of one hour. This is regardless of the time spent at the address up to one hour e.g.1 to 59 minutes.
5. If the first hour is exceeded, we charge thereafter in 15 minute intervals. In the example given in i) above we quoted an hourly rate of £55 and were on site for 1 hour 10 minutes we would charge the first hour at £55 and the 10 minutes would be rounded up to 15 minutes for charging purposes. Therefore the cost would be £68.75 + vat if we charge it. We currency as of 2022 do not charge VAT.
6. Our hourly rate starts from the time we arrive at site (agreed address) If for whatever reason the person we are meeting ie. The householder, landlord, tenant, bailiff is late, the waiting time incurred by our locksmith will be charged in accordance with the hourly rate quoted.
7. When we receive instructions to attend an address, we will always call the customer back to confirm the ETA and give the customer the name of the locksmith attending. If the customer wishes to cancel our attendance they may do so without charge as long as we receive notification by telephone no less than one hour before our agreed ETA. If cancellation is made less than one hour, we will charge the equivalent of 'one hours labour' as a cancellation charge. Failure to attend the agreed date and time will result in an additional charge of 1 hours labour for a non show if you have missed the appointment.
8. Priced Per Job, this is where we can give you a priced on the information we receive from yourself, if we believe we can fix the job that you have described to us via communication then we may give a price per job, if this fails to be the case then we will notify you or the attendee of the price change, such as if we quote £55 for labour of the job but then job ended up taking 4 hours as we were given misleading information such as my lock is broke but actually the door had total dropped, jammed and been catching for a long time where you have had to force the handles up on the door to lock the door and you fail mention these facts when asked then you have given us misleading information for a cheaper price then we will go back to standard rate per hour charged in 15 minute intervals after the first hour.If you cancel the job due to this then we can still charge a fee for attending, this can be our hourly rate plus a call out fee and for any materials used up that point.
9. Recording Of Calls
Calls may be recorded for training and security reasons and this includes mobile phone calls, if you require a copy then a fee 0f £20 per call recording will be required. You can apply for this in writing by sending a written letter to the address found on our terms and conditions page.
The reasons our prices have increased:
The cost of living for employees, hourly rate changes, increase in gas and electrical bills, increase in tax on items and hardware, delays on hardware. Our suppliers have increased all pricing on all parts by up 50%..
How much have we increased our labour:
We have added £10 to our labour fee. Before this UPVC door and Multi Point work was charged at £45 and wood door work was charged at £55 for residential customers. This is now £55 regardless of the doors makeup. So our new rate of labour from 2022 with be £55 for all residential work.
We have not increased our rates on commercial labour, that is still the same for now, but this may change in the coming year..
Why is labour so high in the locksmith industry?
Our labour is the lowest in our region, we fall inline with the requirements set out by our governing body The Guild of Master Locksmiths UK who have voted to create the baseline rate of pay to be set at £55 per hour. This means this is the minimum that we or any Guild associated locksmiths business can charge. This protects our industry from undercutting and putting the industry in financial jeopardy.
You must also take into account that you are paying for a highly skilled professional who has spent around £80 - £100k setting a business to offer this service. It takes a locksmiths around 10 years of daily practice and study to become a master locksmith at the costs of nerve damage, deformities to fingers and hands and other related issues to our knees and joints. The tools we use costs a vast sum of money. If you fit a high security lock to a door then understand you have to pay to have that door open, just one tool can cost its around £600 and we may need a few hundred tools like that. We do NOT attack locks with drills and if that's what you require find a handyman.
You must also realise that many jobs take multiple hours, we may only get 2 jobs in a day of 6 jobs in a week and if you work that out, as a weekly wage its less than national minimum wage. However we do it because no one else will, because we enjoy or work and its normally part of a set of skills we may offer, such as a window boarding etc. All together its creates a standard rate of income, earning around £22k or less per year after paying for costs.
How much we have increased parts by:
Parts are charged at 3 times what we paid for them. So if we buy a lock at £5 trade price then we resale that lock at £15. Why? This is due to sourcing costs, fuel costs, delivery costs, office and admin hourly rates to source parts, deal with invoicing etc. Every business in the world does this, this is how we make a profit. I will explain. If a lock costs £5, we need to make that back plus cover all costs, so £5 more is added taking the price to £10, we then add £5 profit. Our actual profit on that lock after all costs works out at less than £3 on a £15 lock. So we are not making a large profit but we need to make profit to make the job worth while undertaking. Priory to this we offered parts at trade price to the public and this is no longer the case as we now need to cover all overheads. If we continue to do so we will be placed out of business.
Our pricing is fair and just!
Other locksmiths in the area charge on average £85 to £95 per hour for the same work we do for £55. We do NOT charge a call out fee where the other locksmiths charge between £50 to £100 for a call out fee then time and half or double time after that on emergency work. We only charge time and half or double time. We do not charge you VAT. We will still take the hit on the VAT.
We still live by what the late John Taylor, the founder of Taylors locksmiths once said to the younger generations. "Only ever charge what you would expect to pay".
This is still true to this day, for the work we do as locksmiths, for them lives we save, for the elderly we help for free, for the locked out young mothers in benefits we aid on Christmas eve for free, for all the good people that have served our country who we aid for free, then these prices are the least we can ask for our time and skill we offer our community.
Price Per Job
We will still offer a price per job, where we can, this is important as 80% of our work is priced per job and nt y the hour. In most cases we can have most jobs wrapped up with the hour.