Taylors locksmiths – terms and conditions of service
When the following words with capital letters are used in these terms and conditions, this is
what they will mean:
Contract: means these Terms together with the Job Sheet/Invoice.
Initial Price: means the cost specified in the Job Sheet/Invoice agreement via any form of contact for the provision of Services.
Job Sheet/Invoice: means the information that We give to You on the telephone and/or in writing setting out the details of the Services.
We will provide the Initial Price payable.
Services: means the locksmith services We will provide to You as set out in the Job Sheet/Invoice which may include but not be limited to any or all of the following:-
Making properties safe and secure;
Planned and responsive lock changes;
Picking and replacing locks;
Finding parts or hardware
Terms: means the terms and conditions set out in this document.
We/Our/Us: means Taylors Locksmiths or any of our franchises, partners.
You/Your: means you the customer.
2. PLEASE READ THESE TERMS CAREFULLY
These Terms form an important part of the Contract and govern the way We will perform the Services for You.
If You do not understand something within these Terms You should consider asking a solicitor to advise You.
Alternatively You could ask Your local Citizen’s Advice Bureau or Your local authority’s trading standards
department for advice. Before calling please read our terms and conditions and pricing policy, please note you agree to these when booking us via any form of communications with Us.
3. YOUR LEGAL RIGHTS
If You are an individual contracting for Your own private, non-business needs, You have certain legal rights and remedies as a consumer and nothing in these conditions affects Your legal rights. If You want to know more about Your legal rights as a consumer then contact Your local authority’s trading standards department, the Citizens Advice Bureau or go online at http://www.direct.gov.uk/consumer4.
4. OUR AGREEMENT WITH YOU
4.1 If You agree to the scope and cost of the Services to be provided by Us (as specified in the Job Sheet/Invoice) over the telephone, via any messaging service, a contract will come into existence at this point between You and Us.
4.2 If You agree the scope and cost of the Services to be provided by Us following an assessment of the required works by Our locksmith known as a free no obligation quote and you sign a copy of the [Quotation/Job Sheet] or agree to the work to be carried out to that effect then a contract will come into existence at this point between You and Us.
4.3 Your right to cancel the Contract is set out in section 10.
4.4 Our right to cancel the Contract is set out in section 11.
4.5 If Our Job Sheet/Invoice includes any other terms called “additional terms and conditions” they will form part of these Terms. If they are different to these Terms, the additional terms and conditions shall be taken into account first.
5. THE SERVICES WE AGREE TO PERFORM FOR YOU
5.1 The specific detail of the Services that We agree to perform for You will be set out in the Job
Sheet/Invoice or in a verbal contract.
5.2 We will agree with You at an appropriate time when We will endeavor to attend the relevant premises in order to perform the Services as agreed by both parties.
5.3 The Services are offered by Us on the basis that they will be provided as efficiently as reasonably possible taking into account prevailing workloads, availability of personnel, weather, transport conditions and the availability of parts and any other conditions upon which We are dependent but which fall outside Our direct control such as hard to find hardware, out of stock items.
5.4 Our agreement to perform the Services does not mean that We guarantee that We will be able to repair or replace Your hardware.
5.5 It is important that You understand what is included within the Services and what is excluded from the Services. You are advised to read the Job Sheet/Invoice carefully or ask the locksmith to explain all of this i ful, however we will do our best to explain in full but for some people they misunderstand due to a simple lack of DIY knowledge which we are not liable for.
5.6 If we cannot attend a job due to an emergency issue then we will hand work off (outsource) to our reputable partners, franchises or businesses we use in the area, if an issue arises with that locksmith or the work carried out along with charges then the you must deal directly with them, Taylors Locksmiths can act as an intermediary to hand business to other locksmiths in the area. You agree to this when booking any work with Us. These companies may have call out fees, different hourly rates or call out charges and are not the responsibility of Our company..
6. PRICE AND PAYMENT FOR THE SERVICES (Click Here for PRICING POLICY)
6.1 The Initial Price You owe Us for the Services is set out in the Job Sheet/Invoice or by verbal agreement (or in any amendment to the Contract We provide to You).
6.2 The price does not include VAT as we do not charge VAT.
6.3 Unless otherwise agreed with Us (and noted on the Job Sheet/Invoice accordingly) you agree to pay Us the Initial Price together with any additional costs (as referred to in paragraph 7 below) immediately upon completion of the Services and You shall ensure that payment is made available to Us without unreasonable delay. We accept Cash payments for residential customers and bank transfer. Only Businesses are permitted to pay by Invoice payment, Bank or PayPal and are due within 30 days or as specified on the invoice.
6.4 If you fail to pay Us as required in accordance with paragraph 6.3 above and We do not subsequently receive full payment from You within 24 hours of the date the payment is due you will be charged a late fee.
Late fees, which are charged at £25 per day will be charged for ALL overdue invoices or 30% of the overall bill amount.
6.5 We reserve the right (at our absolute discretion) to require advance payments, stage payments or deposits before or during the provision of the Services. We shall specify any advanced payment or other specific payment requirements to You before commencing the Services.
6.6 Payments may be made by cash, bank transfer or PayPal.
6.7 We may allow account facilities to be established for certain customers. Any such arrangements must be agreed in advance and confirmed by Us in writing such as email. New Approved Clients T&Cs must be agreed to via email before any work is carried out. Payment terms for approved account customers are strictly 30 days from the date of invoice and any queries in relation to an invoice must be notified in writing to Our accounts office within seven 7 days of the customer receiving the invoice. (PLEASE NOTE: Our system shows when an invoice is opened, by who and where this invoice was opened and on what IP address and system. You also agree to this).
6.8 Until all goods are paid for in full then we own the goods in your property to where if we see fit can charge you a hire fee of up to £25 per day for the use of the items and any additional charges for removal of these items such as attendance fee of £150.
6.9 Failure to pay the balance will result in the parts fitted being removed from your door as they have not been paid; this is done without notice. All parts remain the property of the locksmith until paid for. We shall seek the outstanding amount plus additional fees by using a 3rd party debt collection agent and where necessary, request & enforce County Court Judgements against any person/company who fails to pay.
6.10 We can also destroy our own hardware by placing wedit screws with the locks to stop the hardware being used, leaving you locked out. The screw that's used is recognised by all locksmiths in the UK which is a red flag for none payment, meaning no locksmith will help you gain access to the property or lock. This may seem harsh but this is what will happen if you fail to pay. We will then seek the bill to be paid in full along with all additional costs incurred.
7. ADDITIONAL COSTS THAT WE CAN CHARGE FOR
7.1 The costs set out in this section 7 are in addition to the Initial Price You pay Us for the Services.
7.2 Our locksmith will do our best to tell You of any costs that You will need to pay in addition to the Initial Price in order for Our locksmith to be able to complete the Services when he or she attends Your property. Such additional charges are likely to include (but are not limited to) the cost of replacement parts and additional labour time which could not reasonably have been anticipated prior to Our locksmith attending Your property and inspecting the works required to be undertaken, we can't see through locked doors, so we do not know what's gone on inside the actually door itself and this can lead to more hours on the job site. We also can't see what parts are inside a locked door and some parts may be obsolete, out of stock or hard to find, we may need to travel to require parts, order parts and return to fit these parts. All of this will create additional costs. You agree to pay Us the additional costs immediately following our completion of the Services. If You do not want to pay the additional cost, You can cancel the contract by informing Our locksmith before work commences. If work has commenced then you will still need to pay for any time, parts or items used up until that point.
7.3 If You do not, after being asked by Us, provide Us with all relevant information requested in order to allow us to provide the Services, or You provide Us with incomplete or incorrect information when speaking or contacting us in any form, We may make an additional charge of a reasonable sum to cover any extra work that is required in order to provide the Services.
7.4 If we provide the same service on different dates and the prices change this can be due to a number of factors such as price inflation, change in brand, how long the job may take, any offers we have had available We will not guarantee the same price each time.
8. REASONS WHY WE WILL NOT PERFORM THE SERVICES
We do not have an obligation to perform the Services if any of the following happens:
8.1 We are unable to repair or replace Your lock as the necessary spare or replacement parts or locks are no longer available.
8.2 You do not pay for all or any part of the Services as We have agreed and/or You do not provide sufficient evidence of Your ability to pay for the Services as may reasonably be requested by Us.
8.3 You do not provide Us with any necessary information that We have requested from You or the information You do provide is incomplete, incorrect or generally regarded by Us to be insufficient. In particular if You have failed to provide proof of identification and ownership of the property (or in circumstances where You are a tenant or licensee, satisfactory evidence of the landlord or licensor’s consent to the Services being delivered by Us).
8.4 You do not give Us access to Your property at the time that You agreed with Us.
8.5 You are aggressive, argumentative, threatening or are deemed to be dangerous or under the influence of drugs and or excessive alcohol.
8.6 You are a pain to do work for, meaning you do not pay on time, dispute invoices or bills and cost Us more money chasing payments.
9. ACCESS TO YOUR PREMISES
9.1 You agree that You will allow Us access to Your property at the time and date agreed by You and Us.
9.2 You agree that We may enter Your property to carry out the work or to recover any equipment or goods of ours which We have left on Your property.
10. YOUR CANCELLATION RIGHTS
10.1 You have the right to cancel the job up to 24 hours before without having to pay for the appointment unless parts have been sourced beforehand, then you will be liable for the job's full price.
10.2 Should you call to cancel within 30 minutes of the locksmith arriving at your property Or the locksmith arrives at your property and You cancel without calling in advance to cancel then a £50 to £100 attendance charge is payable immediately Cash only or bank transfer along with the cost of any parts we have sourced for the work to be carried out.
11. OUR CANCELLATION RIGHTS
11.1 We can end the Contract in any of the following circumstances by writing, phone call to You and telling You:-
11.2 You fail to pay a sum when it is due to be paid or if You otherwise break this Contract in
some important way and You fail to fix the situation within 28 days of Us asking You to in
11.3 if We are no longer able to carry out the Services due to the law or due to regulatory
11.4 We give You at least 28 days’ written notice of Our intention to cancel the Contract.
11.5 If We end the Contract because of Your fault and any work has been carried out but not paid for by You, then You must pay Us for that work as soon as the Contract ends.
11.6 Due to an accident, death or if the company goes into insolvency or is put out of business then we may let you know via a form of contact, however we are not required to do so at any point.
12. IF THERE IS A PROBLEM WITH THE SERVICES
12.1 Locks - All locks & labour are covered with a six (6) months warranty from fitment date.
All British Standard locks fitted we provide new original keys. If additional keys are required Taylors Locksmiths will provide Locksmith-Standard keys for an additional cost. The warranty is only valid if the original keys or additional keys provided by Taylors Locksmiths are used to lock/unlock the lock. Should Non-Locksmith-Standard keys be used i.e. keys purchased at a cobblers, in automatic key cutting machines etc the warranty is invalid. Non-Locksmith-Standard keys can cause the lock to fail due to metal fragments renaming on the keys when cut due to poor key design, hardware or machining.
12.2 Gear Boxes/mechanisms - All gear boxes are covered with a twelve (12) month warranty from fitment date only when the handles, handle fitment pack, spindle, lock and mechanism have all been changed at the same day of fitment by Us to ensure all parts are new and working together. If we fit a mechanism and it fails due to a warn lock or handle set then we will not cover the part under warranty due to improper use. This is due to how parts are worn and if you refuse to have a new locking cylinder, a new set of handles, a new handle pack including a cylinder then you waive your warranty on the mechanism.
In the unlikely event that there is any defect with the mechanism supplied and fitted by Us and such defect manifests itself in the twelve (12) month period immediately following completion of the Services, please tell Us as soon as reasonably possible and give Us a reasonable opportunity to inspect and repair such defect or to replace any defective parts as appropriate. This only stands if all parts have been changed, that means a new mechanism, 1 new cylinder lock, 1 new set of handles, 1 new handle fitment pack including spindle.
12.3 In the event that a defect is reported to Us in the twelve (12) month period following completion of the parts fitted and upon our inspection of the matter such defect is found to be genuine (and not the result of deliberate or negligent damage) then we will use every effort to repair or fix the defect as soon as reasonably possible. You will not have to pay for Us to repair or fix a defect in the Services under this section 12.3
12.4 We will not guarantee any warranty on any components or hardware where the door is dropping and causing the first initial issue such as a failed lock, failed mechanism, failed handles, snapped key or the door is out of alignment and wont open or is hard to operate. No service or realignment has a warranty. If we fit a part and the door has not been regularly serviced and realigned then this will void any warranty.
13. OUR LIABILITY TO YOU
13.1 We will take all reasonable care to avoid and/or minimise damage being caused to Your property (including doors, walls, plaster work, decorations and floor, door frames and doors etc.) in the course of Us providing the Services. For the avoidance of doubt, We shall have no responsibility for making good any such damage which does occur or for any cleaning or other associated costs linked to such damage. You should expect some damage to doors and door frames if you have not serviced and maintained your door and it fails and deadlocks closed. If we have to use any tools to gain entry this can cause denting, scratching, warping and you agree that we are not liable for correcting such an issue due to your own negligence.
13.2 We will not be liable to You for loss or damage due to the Contract.
13.3 If You are a consumer, We will not be responsible under this Contract for any loss or damage which relates to any business of yours. Nothing in these Terms will affect Your right to bring legal action.
13.4 All parts supplied by Us and all materials used in carrying out the Services shall remain Our property until payment is received from You in full.
14. EVENTS OUTSIDE OUR CONTROL
If either of us fails to meet any of our obligations under this Contract because of an event or circumstance beyond our reasonable control we will not count this as breaking the Contract.
15. HOW WE MAY USE YOUR PERSONAL INFORMATION
15.1 We will use the personal information You provide to Us to:
15.1.1 provide the Services;
15.1.2 process Your payment for such Services; and track invoices and payments
15.1.3 inform You about similar products or services that We provide, but You may stop receiving these at any time by contacting Us.
15.2 You agree that We may pass Your personal information to credit reference agencies and that they may keep a record of any search that they do.
15.3 We will not give Your personal data to any other third party apart from our banking systems, payment systems which are provided by a 3rd party.
16. LEGAL CONDITIONS
16.1 The Contract is governed by English law.
16.2 You cannot transfer the legal rights to this Contract without Our written permission. We may transfer any part of this Contract but Your rights and obligations under this Contract will remain unaffected. If We transfer any of the rights and obligations under this Contract to another company the expression “We” or “Our” will include that other company for the purposes of this Contract.
16.3 If We need to serve a notice on You under this Contract, We will send it to the address set out on Your Job Sheet/Invoice or any other address provided such as an office, home address or any form of communication. You must serve any notices on Us at the address shown below.
16.4 If any term of this Contract is held by the courts or any other legal or regulatory body to be invalid or unenforceable, the rest of the terms of the Contract shall not be affected by such invalidity or unenforceability..
16.5 If You breach any contract between Us and We fail to enforce the provisions of the contract, Our failure or silence should not be understood by You that We are giving up on Our rights and remedies. If either We or You give up on Our rights and remedies on one occasion, that does not mean that We or You are doing so in respect of any other rights or remedies We may have.
16.6 We have the right to update these terms and conditions at any time we see fit.
17. LATE PAYMENT FEES / OVERDUE BALANCE SETTLEMENT
17.1 Late payment fees are applied after 24 hours of no payment being received. If you agree to our service via any communication in person, on the phone, via text or email or within any social site or format you agree to our terms and conditions and pricing policy. You agree that if you fail to pay Taylors Locksmiths by the date set out in any invoice or format then we will add a late fee payment to your bill of £25 to a maximum of £500 per day, this is just late fees other fees may be added. You also agree that you will pay any retrieval costs or detrimental costs for ourselves to use bailiffs and court costs. We can also charge rental for our hardware while in use at £100 per day. Alternative payment methods must be discussed on the day before signing any paperwork or electronic signatures are applied to any document, failure to do so will result in a late fee being applied to each bill along with a £12 admin fee. Any person who fails to pay will result in their lock being disabled without notice. Failure to pay the balance will result in the parts fitted being removed from your door as they have not been paid; this is done without notice. All parts remain the property of the locksmith until paid for. We shall seek the outstanding amount plus additional fees by using a 3rd party debt collection agent and where necessary, request & enforce County Court Judgements against any person/company who fails to pay.
18. CALL RECORDINGS
18.1 Taylors Locksmiths may call records from time to time without giving you prior notice, we advise you to fully read our terms and conditions and pricing policy before calling Taylors Locksmiths, by calling ourselves you agree to these terms and conditions and pricing policy. As part of this agreement you waive any right to stop ourselves from call recording. Call recordings are for both our benefit. We may also use these call recordings for training and quality purposes or as evidence in a court of law.
19. BODY WORN CCTV CAMERA
19.1 We use body-worn CCTV cameras for both our safety and we do not need to notify you that these are in operation, by booking any appointment with ourselves you agree to be filmed on our cameras which can be used in a court of law. You can request a copy of the recording in writing with 2 forms of ID along with a £20 admin fee to the address below..
20. ABOUT US
20.1 If You want to ask Us anything about these Terms or the Services We are performing for You or if You want to make a complaint, please contact Us. You can contact Taylors locksmiths by telephoning 07525639943 or by emailing Us at firstname.lastname@example.org or by a written letter within 24 hours of the issues arising. Address Building, Taylors Locksmiths, Building 51, Carr hill Road, Gateshead, Tyne and Wear, NE9 5LQ or alternatively Taylors Locksmiths Head Office, 16 Millway, Gateshead NE9 5PQ.
21. LOCKSMITH TRAINING CANCELLATIONS & REFUNDS
21.1 ALL deposits paid to secure a training course are non refundable
21.2 ALL full balances paid to secure a training course are non refundable
21.3 ALL monies paid by instalment payments to secure a training course & where the full balance has not been paid, all monies paid are non refundable.
21.4 No show - where a trainee fails to attend agreed training dates, fails to contact Taylors to advise they are unable to attend or are not contactable by all contact means provided by them, the course may be cancelled. The manager's decision is final.
Many locksmiths state that they are police vetted on their websites but clearly as the MLA state that you cannot be police vetted or police checked but we made sure we found away for our company to be police checked, this shows that we have gone above and beyond our service guidelines to set a standard in our industry.
The Police will not check that any locksmith is a locksmith by trade or has any qualifications or insurance, so we went down to the Gateshead police station and had them check in to our company, we stated our trading address, what service we offer including auto entry and took the relevant paperwork with us to prove our business. Our owner Steve Taylor Independently submit our DBS / CRB documentation, our insurance documentation along with our certificates by City and Guilds and have a police officer agree that they have checked that we are 100% who we say we are and 100% accurate in what we offer! We had the police sign and date a document stating they had looked at each article and approve that is true.
If you have any issues with this then please submit a written letter to Taylors Locksmiths, C/O Steven Taylor, Building 51, Carrhill Road. Gateshead Tyne and Wear, NE9 5LQ
Taylors Locksmiths are a mobile locksmith service and the address provided is a private property. We do not allow customers or clients at the property for insurance reasons. We do operate for a Unit in Gateshead but this is for tool storage only and nothing is kept at the home property.
Taylors locksmiths offer a 24 hour service but sometimes in a very rare one of situation we cannot attend, this could be due to us been on a emergency job, where all units are on jobs, due illness or holidays or situations out of our control such as extreme weather or where a situation is deemed to dangerous for one of our technicians to be on site. We will recommend a locksmith or service in this situation but we aim to achieve a 98% success rate on 24 hour call outs.
Sometimes we may not be able to answer our phones is we are out on the road driving, in a meeting or on a call where we are using power tools. We will endeavor to get back to you as soon as possible. You have the option to leave a voice mail text message or email us for a call back.
We aim to attend each call in our company vehicles but sometimes situations out of our control may result in us having to use our own private vehicles to attend any job, this will not impact any work as we have all tools required to perform a professional job. Sometimes basic lockout situation may require a faster service than normal and we will then send out a motorcycle rider to get to the location on time.
If the weather is bad such as excessive snow or flood or ice we will try to use our 4X4 Land Rover to access the site. This has an extra charge, known as a bad weather charge. Please see our pricing policy for more information.
We do our best to offer a fast service but as you can imagine there are many parts for many doors and locks, it’s simply impossible to carry every part required for every job, but we do carry the most common parts required. Sometimes we may need to go to our suppliers for parts. If it’s an emergency and we did not have the required part then we will secure your home until parts can be sourced or if we decide to cancel the job due to parts issues which is very unlikely.
We do offer a bad weather service, many locksmiths will not attend in bad weather and when you’re locked out at -5c it’s no fun standing around. We do offer a 4x4 utility vehicle to get to the location, but even sometimes we cannot get out through excessive deep snow or water.
Our locksmiths have all undertaken winter survival courses on dealing with bad weather and hypothermia. It’s very rare we get called out to such situations but we will let you know if our service is available. Please see our bad weather pricing policy.
Taylors Locksmiths use body worn cameras on all jobs, these are here for both our safety. If our staff have to enter any home with lone people, children or drunken people then we will use these cameras to make sure both parties are safe and the full interaction is recorded.
We can also use our cameras in any case where you need to prove double letting, damage to a property or further proof of issues caused by ex tenants. We will supply a copy of the videos recorded via Google drive.
From time to time our locksmiths will use high visibility vests which are stab and bullet proof to most common street hand guns and knives. We use these when working with bailiffs or in property repossession where we could be attacked by intruders, ex tenants or squatters. In some cases we have had to use forced entry in to property for repossession where drug dealers have had operations inside the houses. This protects our staff from any harm.
A danger fee charge is a charge that we put on any bill when a locksmith feels threatened or is in any form of danger from violent people, aggressive people or anyone person using threatening behavior towards the locksmith or the locksmith is subject to such issues while working. This can also include animals such as dogs, snakes or any animal that can cause harm or shock. Our danger fee will be a fee of 20.00 to a maximum of 100.00, this will be added on completion of the job.
Sometimes we arrive to the most obscure jobs to find that the lock is an odd shape or size and that we need to travel further to find that part that’s needed to make multiple trims around the Northeast of England to source parts, this will incur a charge classed as a fuel charge of 5.00 to a maximum of 20.00.
We have the right to charge for any damaged or broken tools which we have used during the entry or on your job. We can charge a oil service pack charge which will cover the use of oil packs, forced entry charge which is when we cause undue harm to our own bodies to gain entry, where we have gone beyond a reasonable point of work and now the job has caused physical harm to our locksmith where finger may be broken, hands cut up of where a locksmith may not be able to carry working for the rest of the day due to these issues.
Every job is different but we aim to always attack the job from a tradition manner first unless you state otherwise.
1, We aim to pick your lock
2, we will try and bypass your lock
3, we will the explain any issues of the lock is maybe anti pick or just broken, the door maybe jammed and we cant access the screws, we will then move on to a destructive form of entry only by your permission. This could be the case in a dead locked door where the door is jammed shut and there is no form of entry. We will only do this is the price is less that that of buying a new door with fitting and hardware. Some times a forced entry can cause slight marks or damage to doors, we will explain the issues fully before we start this work. If we need to perform this its due to the door been beyond any other method of opening.
We have changed our pricing in 2022. We have not done this lightly and we have not changed our pricing since 2013. The reason we we have changed the pricing is due to inflation, Brexit and the pandemics which have resulted in parts costing almost 50% more than they did in 2019, pre pandemic, pre Brexit and pre the Ukraine war.
The reasons our prices have increased:
The cost of living for employees, hourly rate changes, increase in gas and electrical bills, increase in tax on items and hardware, delays on hardware. Our suppliers have increased all pricing on all parts.
How much have we increased our labour:
We have added £10 to our labour fee. Before this UPVC door and Multi Point work was charged at £45 and wood door work was charged at £55 for residential customers. This is now £55 regardless of the doors makeup. So our new rate of labour from 2022 with be £55 for residential work.
We have not increased our rates on commercial labour, that is still the same.
Why is labour so high in the locksmith industry?
Our labour is the lowest in our region, we fall inline with the requirements set out by our governing body The Guild of Master Locksmiths UK who have voted to create the baseline rate of pay to e set at £55. This means this is the minimum that we or any Guild associated locksmiths business can charge. This protects our industry from undercutting and putting the industry in financial jeopardy.
You must also take into account that you are paying for a highly skilled professional who has spent around £80 - £100k setting a business to offer this service. It takes a locksmiths around 10 years of daily practice and study to become a master locksmith at the costs of nerve damage, deformities to fingers and hands and other related issues to our knees and joints. The tools we use costs a vast sum of money. If you fit a high security lock to a door then understand you have to pay to have that door open, just one tool can cost its around £600 and we may need a few hundred tools like that. We do NOT attack locks with drills and of that's what you require find a handyman.
You must also realise that many jobs take multiple hours, we may only get 2 jobs in a day of 6 jobs in a week and of you work that out, as a weekly wage its less than national minimum wage. However we do it because no one else will, because we enjoy or work and its normally part of a set of skills we may offer, such as a window boarding etc. All together its creates a standard rate of income, earning around £22k or less per year after paying for costs.
How much we have increased parts by:
Parts are charged at 3 times what we paid for them. So if we buy a lock at £5 trade price then we resale that lock at £15. Why? This is due to sourcing costs, fuel costs, delivery costs, office and admin hourly rates to source parts, deal with invoicing etc. Every business in the world does this, this is how we make a profit. I will explain. If a lock costs £5, we need to make that back plus cover all costs, so £5 more is added taking the price to £10, we then add £5 profit. Our actual profit on that lock after all costs works out at less than £3 on a £15 lock. So we are not making a large profit but we need to make profit to make the job worth while undertaking. Priory to this we offered arts at trade price to the public and this is no longer the case as we now need to cover all overheads. If we continue to do so we will be placed out of business.
Our pricing is fair and just!
Other locksmiths in the area charge on average £85 to £95 per hour for the same work we do for £55. We do NOT charge a call out fee where the other locksmiths charge between £50 to £100 for a call out fee then time and half or double time after that on emergency work. We only charge time and half or double time. We do not charge you VAT. We will still take the hit on the VAT.
We still live by what the late John Taylor, the founder of Taylors locksmiths once said to the younger generations. "Only ever charge what you would expect to pay".
This is still true to this day, for the work we do as locksmiths, for them lives we save, for the elderly we help for free, for the locked out young mothers in benefits we aid on Christmas eve for free, for all the good people that have served our country who we aid for free, then these prices are the least we can ask for our time and skill.